Student Success Manager (Healthcare EdTech)

TL;DR

Student Success Manager (Healthcare EdTech): Supporting healthcare professionals throughout their learning journey with an accent on responsive communication, onboarding, and ongoing engagement. Focus on managing inbound inquiries via GHL CRM and ensuring a high-quality client experience across all touchpoints.

Location: Remote, must be based in South Africa or Philippines. Working hours: Central Standard Time (CST)

Salary: $1,000 - $1,100 a month

Company

Staffing agency recruiting for a U.S.-based healthcare education and consulting firm specializing in peptide therapy and regenerative health.

What you will do

• Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms.
• Support new client onboarding by guiding users through initial steps and addressing program inquiries.
• Assist with enrollment-related queries and navigate clients through the registration process.
• Maintain organized records of client interactions within internal systems.
• Escalate complex or technical issues to appropriate internal teams.
• Ensure a consistent and professional client experience across all communication channels.

Requirements

• 1–3 years of experience in customer support or client services.
• Experience using Go High Level (GHL) CRM.
• Proficiency in Google Workspace.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational abilities.
• Based in South Africa or Philippines.

Nice to have

• Experience supporting online education platforms or high-ticket programs.
• Exposure to the healthcare, wellness, or medical industry.

Culture & Benefits

• 100% remote work environment.
• No activity tracking software.
• Birthday bonus ($50).
• Testimonial bonus ($200).
• Entry into a monthly $500 raffle.