Customer Success Manager (Marketing)

TL;DR

Customer Success Manager (Marketing): Managing client relationships and tracking marketing performance for healthcare clients with an accent on client retention and ROI analysis. Focus on onboarding new clients, coordinating with internal SEO and design teams, and translating campaign metrics into actionable insights.

Location: Remote (Canada). Must be able to work within North American time zones.

Salary: $55,000 – $65,000 USD annually

Company

A Canada-based agency providing comprehensive digital marketing services to healthcare professionals to help them dominate internet search and social media results.

What you will do

• Manage client relationships, handle day-to-day communication, and conduct monthly performance reviews.
• Assist with onboarding new clients and coordinating necessary follow-up actions.
• Prepare and maintain performance reports, dashboards, and regular client updates.
• Monitor client satisfaction to identify potential risks or opportunities for improvement.
• Collaborate with internal SEO, content, web, and design teams to ensure all client deliverables are met.
• Analyze campaign metrics and connect them to ROI-focused insights for clients.

Requirements

• 1–3 years of experience in customer success, account management, or client support.
• Experience in marketing, SaaS, or healthcare sectors is preferred.
• Must be based in Canada and able to work within North American time zones.
• Excellent written and verbal communication skills.
• Eagerness to learn marketing performance tools, including Google Analytics and CRM systems.
• Post-secondary education or equivalent professional work experience.

Culture & Benefits

• Remote-first work environment with regular virtual collaboration.
• Direct mentorship from senior Customer Success Managers.
• Clear professional development path toward a full Customer Success Manager position.
• Performance-based growth and promotion opportunities.
• Culture based on proactivity, accountability, and continuous curiosity.