Member Outreach Specialist, D2Me (Bilingual - Spanish) (Healthcare)

TL;DR

Member Outreach Specialist (Healthcare): Connecting members with care providers and clinical programs with an accent on member engagement and healthcare navigation. Focus on conducting high-volume outbound communications and resolving complex benefit-related inquiries to improve member health outcomes.

Location: Remote (USA)

Salary: $19–$22 per hour

Company

All-in-one healthcare company combining insurance, clinical care, and technology to improve the well-being of older Americans.

What you will do

• Conduct 70+ outbound calls and SMS daily to educate members on clinical programs and screenings.
• Identify member needs and resolve benefit-related inquiries using internal data and technology.
• Schedule medical appointments to ensure continuity of care for members.
• Build rapport and trust through empathetic communication and patience.
• Maintain accurate system documentation and meet productivity goals.
• Support multiple programs and cross-train as needed during peak business seasons.

Requirements

• 1+ years of experience in a high-volume customer-serving role.
• Professional fluency in both English and Spanish (written and oral) is required.
• Must be based in the USA.
• High EQ with proven ability in de-escalation and tailoring communication to member needs.
• Proficiency in digital platforms and internal technical systems.
• Ability to work a flexible schedule based on business needs.

Nice to have

• Experience in a healthcare setting, particularly with Medicare Advantage.
• Previous experience working in a contact or call center.
• Knowledge of medical terminology, scheduling, and insurance benefits.

Culture & Benefits

• Competitive pay with quarterly bonuses and overtime opportunities.
• Comprehensive medical, dental, and vision plans with low or no premiums.
• 4 weeks of PTO and 401k contributions.
• $100 monthly mobile or internet stipend.
• Stock options available for all employees.
• Parental leave program and 4-week initial training period.