Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing platform adoption and spending growth for a portfolio of B2B gifting clients with an accent on commercial outcomes and strategic account growth. Focus on developing strategic roadmaps, increasing gift redemption, and driving ROI for Sales and Marketing stakeholders.

Location: Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area)

Salary: $95,000 - $120,000 USD

Company

hirify.global is a leading global B2B gifting and swag platform helping companies create meaningful connections with prospects, customers, and employees.

What you will do

• Own a portfolio of existing clients to drive platform usage and spending growth.
• Consistently meet or exceed quarterly spending and usage targets across your portfolio.
• Build relationships with Sales and Marketing stakeholders to develop gifting strategies that support client goals.
• Lead strategic conversations on gifting best practices to increase redemption rates and impact ROI.
• Identify new use cases and international markets to expand growth within existing accounts.
• Partner cross-functionally as the voice of the customer to improve the overall client experience.

Requirements

• 3+ years of experience in Client Success, Account Management, or Sales with a track record of meeting revenue targets.
• Background in subscription-based SaaS or other recurring-revenue environments.
• Strong commercial instinct and ability to create momentum across a book of business.
• Proven ability to build credibility and relationships with Sales and Marketing stakeholders.
• Must be based in the U.S. Eastern Time Zone for remote work or the New York Metro Area for hybrid work.

Culture & Benefits

• Competitive salary, stock options, and 401(k) matching program.
• Comprehensive dental, hearing, vision, and life insurance.
• Flexible PTO.
• Super collaborative culture with innovative, fun, and dedicated people.