Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing and expanding long-term customer relationships for a digital intelligence platform with an accent on driving user engagement and platform adoption. Focus on identifying churn risks, providing actionable insights, and ensuring clients achieve their business KPIs.

Location: Hybrid in Burlington, MA. Unable to sponsor employment visas at this time.

Salary: $65,000 – $93,000 (Base)

Company

A public digital intelligence platform that empowers businesses to make data-driven digital strategies by analyzing global online behavior.

What you will do

• Lead and expand long-term enterprise customer relationships to drive positive business outcomes based on client KPIs.
• Act as a trusted advisor by providing actionable insights from platform data to help clients achieve their business goals.
• Identify and mitigate churn risks by implementing proactive retention measures and enhancing customer experience.
• Drive user engagement and platform adoption, ensuring users recognize the business value provided by the tool.
• Develop deep subject matter expertise across the entire hirify.global product portfolio.

Requirements

• 2-3 years of experience as a Customer Success Manager.
• Solid understanding of the digital marketing space and current trends.
• Proven client-facing experience with strong relationship-building and rapport-establishing skills.
• Analytical and consulting mindset with the ability to translate complex data into a narrative.
• Experience producing high-quality client-facing materials and presentations.
• Must be based in or able to work in the Burlington, MA area.

Culture & Benefits

• Hybrid work model combining office collaboration with the ability to work partially from home.
• Competitive compensation including a sales incentive plan with a target OTE of up to $133,000.
• Strong community focus with regular team outings and happy hours.
• Robust career development tools, including personalized coaching and dedicated "Career Week".
• Inclusive and diverse workplace culture committed to equality and mutual respect.