Customer Success Manager, Enterprise

Location: Burlington, Massachusetts, United States; hybrid work with regular office collaboration and partial work from home

Base salary: $90,000–$101,000 annually, plus benefits and eligibility for a sales incentive plan with maximum target OTE up to $145,000.

Company

hirify.global provides digital intelligence data and solutions that help more than 6,000 customers make strategic decisions about the digital world.

What you will do

• Lead, manage, and expand long-term relationships with enterprise customers.
• Understand customer KPIs and provide actionable insights that support business outcomes.
• Act as a trusted advisor, bringing hirify.global’s platform and data to life for clients.
• Drive user engagement and platform adoption by demonstrating the value of the product.
• Identify churn risks and implement proactive retention measures.
• Build subject matter expertise across the full product portfolio.

Requirements

• 2–4 years of experience as a Customer Success Manager.
• Solid understanding of the digital marketing space and current trends.
• Client-facing experience with strong relationship-building and trust-building skills.
• Analytical and consulting mindset with the ability to turn data into a compelling story.
• Experience producing high-quality presentations and client-facing materials.
• Strong problem-solving, critical-thinking, collaboration, and teamwork skills.

Culture & Benefits

• Hybrid work model with face-to-face office collaboration and partial work from home.
• Medical, dental, and vision insurance.
• 401(k), potential equity, and employee stock purchase plan.
• Paid sick and parental leave.
• Career development through coaching, learning solutions, and internal growth opportunities.
• Employment visa sponsorship is not available.