Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing a portfolio of municipal clients to drive retention and product adoption with an accent on municipal finance and long-term success. Focus on driving subscription renewals, conducting account planning, and translating product value into business outcomes.

Location: Remote (USA) or Hybrid (Calgary or Toronto, Canada)

Compensation: $65,000 - $85,000 USD or $75,000 - $95,000 CAD

Company

hirify.global is a venture-funded SaaS company providing planning, budgeting, and financial reporting software for local governments.

What you will do

• Strategically manage a portfolio of ~125 municipal clients to ensure continuous value, retention, and long-term success.
• Act as a trusted advisor on Budget Cycle Management suite and municipal finance best practices.
• Lead annual account planning and performance reviews to align on goals and expansion opportunities.
• Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team.
• Collaborate cross-functionally to resolve client needs and develop success stories and case studies.
• Maintain accurate internal records and client data using Salesforce and ChurnZero.

Requirements

• Must be based in the US (for remote) or Canada (Hybrid in Calgary/Toronto).
• 3–5 years of experience in Customer Success, Customer Service, or a client-facing relationship management role.
• Background in finance or accounting (1+ year of experience or a Bachelor’s degree).
• Proven track record of managing portfolios of 100–125 clients.
• Proficiency with Google Workspace, ChurnZero, and Salesforce.

Nice to have

• Experience working with local governments, municipalities, or school districts.

Culture & Benefits

• Flexible remote and hybrid work arrangements.
• Comprehensive Medical, Dental, and Vision insurance plans.
• RRSP Plan and Life Insurance.
• Generous Personal Time Off policy and company-paid holidays.
• Annual "Dimming of the Lights" (reduced work hours during the holidays).
• Parental leave and employee referral bonuses.