Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Driving revenue growth and product adoption for sports and entertainment clients by aligning technology with business goals with an accent on commercial strategy and value realization. Focus on building executive relationships, analyzing financial data to impact P&L, and leading strategic business reviews.

Location: Must be based in the United States (Remote or Hybrid options available)

Salary: $110,000 - $130,000 USD plus bonus

Company

hirify.global is a technology-driven ticketing platform simplifying and modernizing the live events industry for fans and partners.

What you will do

• Serve as a strategic partner to clients, aligning technology with business goals to drive revenue growth.
• Build and maintain trusted relationships with senior leaders and key decision-makers across client organizations.
• Identify and execute opportunities for product adoption and commercial improvement to enhance client performance.
• Lead internal and external business reviews to deliver insights that support renewals and overall success.
• Analyze product usage and financial data using Looker, Excel, and Google Suite to guide strategic decisions.
• Collaborate cross-functionally to influence product roadmaps and scale client success operations.

Requirements

• 4+ years in a client-facing role (Customer Success, Account Management, Consulting) in SaaS, tech, or entertainment.
• Proven track record of improving business performance and revenue results using data.
• Experience presenting to and managing relationships at the leadership level.
• Deep understanding of commercial and financial aspects of companies and how to impact the P&L.
• Must be based in the United States.
• Willingness to travel to client locations and events regularly (25-30%).

Nice to have

• Experience in the sports or ticketing industries.
• Confidence working with AI-powered reporting tools.

Culture & Benefits

• Flexible work environment allowing for 100% remote work or office attendance as desired.
• Comprehensive US benefits: 401(k) matching, health, vision, dental, and life insurance.
• Unlimited PTO and up to 16 weeks of fully-paid family leave.
• WFH stipend and $500 annual wellness expense reimbursement.
• Unique perks including tickets to live events and music subscriptions.