Client Success Manager I (SaaS)

TL;DR

Client Success Manager I (SaaS): Managing relationships with public safety agencies to ensure product adoption and renewal with an accent on risk mitigation and account growth. Focus on executing digital engagement programs and coordinating renewal strategies for Tier 4 agencies.

Location: Hybrid (Atlanta, GA)

Salary: $55,000 - $70,000 per year

Company

hirify.global is an innovative SaaS company providing digital solutions, such as body cameras and digital evidence systems, for frontline professionals and public safety officers.

What you will do

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts to maintain engagement.
• Initiate and plan renewal strategies 12–18 months in advance.
• Process quotes, purchase orders, and sales orders.
• Identify early risk indicators and coordinate risk mitigation plans.

Requirements

• 3+ years of experience in Client Success, Account Management, or customer-facing SaaS roles.
• Proven experience executing digital engagement or scaled customer success programs.
• Proficiency with CRM platforms, with a preference for HubSpot.
• Ability to proactively identify customer risk indicators and initiate engagement.
• Willingness to travel 5–10%.
• Must be based in or able to work in Atlanta, GA.

Culture & Benefits

• Flexible hybrid work schedule.
• Free chef-inspired lunch provided Monday through Thursday.
• 15 days of PTO plus a floating holiday.
• Comprehensive benefits including medical, dental, vision, and 401(k) with company matching.
• Annual bonus and tuition reimbursement.
• Collaborative, mission-driven culture focused on public safety.