Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Enabling customers to leverage APIs and microservices to drive business initiatives with an accent on customer lifecycle management and identifying growth opportunities. Focus on pioneering the approach to managing customers via self-service technology and re-usable assets to maximize the value of the platform.

Location: Remote (Brazil)

Company

hirify.global is a leading developer of API and AI connectivity technologies building the infrastructure that powers the agentic era.

What you will do

• Coach customers throughout their lifecycle to ensure successful business outcomes.
• Define standards for adoption plans and post-sales engagement.
• Collaborate with Sales and Product teams to maximize the value of the solution for customers.
• Innovate internal tooling and processes to increase team efficiency.
• Apply technical knowledge of products to real-world customer projects.
• Partner with cross-functional groups and business partners to grow the company.

Requirements

• Must be based in Brazil.
• English and Portuguese proficiency required; Spanish is preferred.
• Prior experience in a similar role within SaaS, Open Source, or Infrastructure software companies.
• Solid understanding of Cloud Native technologies, including Containerization, Kubernetes, and Microservices.
• Foundational knowledge of APIM, DevOps, CI/CD, and Cloud Computing IaaS.
• Strong organizational skills and a builder's mentality for solving complex problems.

Culture & Benefits

• Work in a dynamic and fast-paced start-up environment.
• Opportunity to operate at the forefront of API and AI connectivity technology.
• Collaborative team culture focused on being a stellar teammate.
• Role involves helping modernize enterprise software for the digital age.