Director, Sales, CX Americas (SaaS)

TL;DR

Director, Sales, CX Americas (SaaS/CX): Leads the commercial and enterprise strategic account motion by partnering with Named Account Managers to meet and exceed growth objectives with an accent on revenue acceleration, deal quality, and execution rigor. Focus on providing senior-level deal leadership, coaching on complex enterprise deals, executive engagements, forecasting discipline, and strategic guidance.

Location: USA - Remote

Company

NASDAQ-listed market leader in CX software powered by AI, cloud, and digital technologies, serving 25,000+ global businesses including 85 Fortune 100 companies.

What you will do

• Support SVP of Sales by achieving enterprise revenue and growth targets through Named AE-led accounts
• Enable and coach Strategic Account Managers on deal strategy, account planning, and executive engagement
• Partner on large opportunities including pricing, negotiations, and deal closure
• Provide executive support for customer engagements, escalations, and renewals
• Drive sales forecasting accuracy, pipeline rigor, and expansion opportunities
• Develop unified messaging with Sales Engineering, Marketing, and Customer Success
• Train SAMs on navigating complex enterprise sales cycles and build collaborative teams

Requirements

• Bachelor’s degree in Business Management, Communications, Marketing, or equivalent
• 5+ years in enterprise or senior sales leadership roles
• 10–12+ years combined enterprise sales experience
• Demonstrated success in supporting or leading large, complex enterprise deals
• Proven ability to influence outcomes without direct account ownership
• Strong analytical, forecasting, and financial skills
• Exceptional verbal and written communication skills
• Track record of exceeding revenue targets
• Experience selling complex SaaS solutions
• Excellent executive-level customer-facing skills
• Comfortable in fast-paced, growth-oriented organization

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• SaaS/AI selling or sales leadership experience
• Background in Customer Experience (CX) or Contact Center solutions
• Prior experience supporting Strategic or Named Account Managers
• Experience partnering with Customer Success and Services organizations

Culture & Benefits

• Work in a fast-paced, collaborative, and innovative environment with top performers
• Join a market-disrupting global company focused on learning, growth, and impact
• Opportunity to drive meaningful impact across strategic customer relationships