Regional Account Manager (SaaS)

TL;DR

Regional Account Manager (SaaS): Managing customer renewals and identifying upsell opportunities for the hirify.global Digital Experience Platform with an accent on customer retention and strategic account planning. Focus on building leadership-level relationships, conducting Quarterly Business Reviews, and resolving complex customer escalations.

Location: Remote (Must be based in the United States)

Salary: $65,000 - $75,000 base + variable compensation

Company

hirify.global empowers brands to create digital customer experiences using an open-source Drupal-based Digital Experience Platform (DXP).

What you will do

• Drive customer retention and identify opportunities for upselling and cross-selling.
• Develop and execute account plan strategies to improve customer experience and performance.
• Conduct onsite visits and lead Quarterly Business Reviews (QBRs) to identify risks and opportunities.
• Build and maintain strong relationships with strategic leadership-level customer contacts.
• Exceed quarterly renewal and net renewal targets.
• Collaborate with Sales, Technical Support, Operations, and Finance to resolve customer escalations.

Requirements

• 2-5 years of experience in account management providing technical solutions to large enterprises.
• Proven track record of owning and exceeding sales quotas.
• Experience managing a high volume of accounts.
• Strong forecasting and analytical skills.
• Bachelor's degree.
• Must be based in the United States.

Culture & Benefits

• Comprehensive healthcare coverage and wellness programs.
• Flexible "take it when you need it" time off and parental leave.
• Innovation-driven culture embracing AI tools to enhance work processes.
• Recognition programs and a supportive global team environment.