Bilingual Software Support Technician (SaaS)

TL;DR

Bilingual Software Support Technician (SaaS): Providing technical assistance to customers using BarTender software and printer drivers with an accent on troubleshooting high-level technical issues and third-party integrations. Focus on resolving complex software conflicts, contributing to the knowledge base, and ensuring a world-class customer experience.

Location: Remote within Spain. International candidates must be willing to relocate to Spain.

Salary: €33,000 per year

Company

Global leader in real-time label management and traceability solutions, providing the BarTender platform and Mojix SaaS traceability platform.

What you will do

• Support customers via phone, email, and chat regarding BarTender software and printer drivers.
• Troubleshoot and resolve high-level technical issues related to Enterprise software and third-party applications.
• Research software capabilities to assist resellers and end users.
• Contribute to the internal Knowledge Base and support articles.
• Collaborate with Engineering, IT, QA, and Sales teams to suggest product improvements.

Requirements

• Experience in technical support.
• Working knowledge of Windows OS, applications, and printers.
• Fluent communication in French and English.
• Must provide documentation of authorization to work in Spain upon hire.
• Strong problem-solving and active listening skills.

Nice to have

• Computer Science Degree or Technology Certification.

Culture & Benefits

• Competitive salary with a half-year performance bonus.
• Company-paid Private Medical and Life Insurance.
• Flexible compensation benefits (transportation card, lunch tickets).
• Professional training and development opportunities.
• Dynamic, culturally diverse environment focusing on equity and inclusion.