Customer Support Specialist

TL;DR

Customer Support Specialist (Vacation Rental Platform): Provide top-tier support via phone, email, or chat for property owners and managers using hirify.global software with an accent on troubleshooting technical issues and guiding vacation rental business growth. Focus on resolving issues promptly, reporting feedback to teams, and identifying software bugs for improvement.

Location: Hybrid in Barcelona, Spain. Availability to work weekends required.

Company

Fast-growing scale-up leading the vacation rental industry with a platform for property owners and managers, backed by $30M funding, headquartered in Barcelona with 380+ people from 60+ nationalities.

What you will do

• Provide top-tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve technical issues related to the hirify.global platform.
• Report customer feedback and issues to relevant teams and follow up.
• Identify and document software bugs for continuous improvement.

Requirements

• Strong communication skills in English, both verbal and written.
• Experience in technical customer support or similar role.
• Patience, attention to detail, and logical problem-solving.
• Excellent troubleshooting skills to diagnose technical issues.
• Ability to work independently in a fast-paced environment managing multiple priorities.
• Availability to work weekends.
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.

Nice to have

• Experience in travel or hospitality industry.

Culture & Benefits

• Freedom to work from home any day.
• 25 working days paid vacation and intensive workday in August.
• Top-notch Cigna health insurance including travel, dental, psychologist, and pre-existing conditions.
• Monthly meal allowance of 150€ plus flexible remuneration up to 70€ and discounts.
• Flexible remuneration for transportation and home-office setup allowance.
• Free Spanish classes, referral program, office breakfast, monthly events, and dynamic environment with international team.