Customer Care Specialist French Market - Barcelona

TL;DR

Customer Care Specialist (French Market): Answer incoming requests via phone, email, and chat, assisting customers with electronic reservation book, website, or app questions with an accent on empathy and tailored solutions. Focus on putting yourself in the customer’s shoes to provide unique and satisfactory experiences.

Location: Based in Barcelona, Spain. Hybrid: 2 days home office per week + up to 4 weeks fully remote flexibility in summer and December.

Company

Leading restaurant booking platform in Europe connecting diners with restaurants across 11 countries, part of Tripadvisor Group.

What you will do

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about the electronic reservation book, website, or app.
• Provide the most suitable answer or solution based on specific customer needs.

Requirements

• Based in Barcelona.
• Native level French and fluent English; additional languages welcome.
• Open-minded with high communication skills.
• Care about customer needs and creating unique experiences.
• Knowledge of CRM tools.
• Experience in customer support environment.

Culture & Benefits

• Awesome, international, multicultural team across 10 European offices.
• Permanent contract, competitive salary and bonus.
• Lunch vouchers, lifestyle benefits for activities, family, travel.
• Health, life & disability insurance fully covered; parental leave (12 weeks paid).
• Continuous learning programs, Calm app access, work/life balance support.
• Amazing offices with dining, coffee points, leisure areas; team building events.