Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing and retaining Higher Education accounts for the Parchment product with an accent on relationship management and account growth. Focus on delivering exceptional customer service and increasing market presence within the HiEd sector.

Location: Remote (US)

Salary: $70,000 - $73,000

Company

hirify.global creates intuitive products that simplify learning and personal development to help people grow and succeed throughout their lives.

What you will do

• Retain and grow Higher Education accounts to ensure long-term success.
• Increase the market presence of hirify.global within the assigned territory.
• Provide exceptional support and service to customers who have implemented Parchment.
• Maintain strong customer relationships through proactive engagement.
• Manage priorities and reach territory goals in a rapidly changing environment.

Requirements

• Must be based in the United States.
• Highly motivated, professional, and organized approach to work.
• Strong team player with the ability to manage multiple priorities.
• Capacity to meet assigned territory goals.
• Must pass a background check and identity verification.

Culture & Benefits

• Competitive and meaningful benefits tailored to each country of operation.
• Inclusive work environment promoting diversity and equal opportunity.
• Focus on professional growth and empowering employees to create high-impact outcomes.