Client Success Manager (Edtech)

TL;DR

Client Success Manager (Edtech): Managing a portfolio of independent school client accounts to ensure retention, growth, and product adoption with an accent on strategic partnership and account health. Focus on driving long-term value, mitigating churn risks, and identifying upsell opportunities within the K-12 education sector.

Location: Must be a permanent resident of the United States

Salary: $70,000 – $105,000 per year

Company

hirify.global is a community relationship management platform for K-12 schools, helping over 7,000 schools worldwide attract students and engage families.

What you will do

• Serve as a consultative advisor to independent and charter school clients to align platform use with strategic goals.
• Own net revenue retention for the assigned book of business and manage the renewal process.
• Drive product adoption and execute upsell opportunities to increase client value.
• Monitor account health through CSAT/NPS and usage data to proactively mitigate churn.
• Coordinate with internal teams to remove technical, commercial, or operational roadblocks for clients.
• Maintain data integrity within Totango and Salesforce following internal SOPs.

Requirements

• 3-5 years of experience in client success, support, or sales, preferably in SaaS or Edtech.
• Current and continued residency within the United States is required.
• Bachelor’s degree or equivalent professional experience.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to manage a diverse portfolio of accounts in a fast-paced environment.

Culture & Benefits

• 100% remote work arrangement for US residents.
• Opportunity to work with a mission-driven team focused on transforming K-12 education.
• Inclusive and equal opportunity workplace environment.