Customer Success Manager - Enterprise (SaaS)

TL;DR

Customer Success Manager - Enterprise (SaaS): Managing a portfolio of strategic enterprise accounts to drive net revenue retention and long-term value with an accent on expansion, ROI delivery, and executive relationship management. Focus on translating product usage into business impact, executing growth plans, and leading strategic conversations with C-level stakeholders.

Location: Remote first within the United States (includes on-site client visits as needed)

Salary: Base up to $90,000 USD, OTE ~$150,000 USD

Company

hirify.global is an AI-driven loss prevention company helping retailers detect theft across over 15,000 markets in the United States.

What you will do

• Manage a portfolio of 5–10 strategic enterprise accounts focusing on Net Revenue Retention and expansion.
• Lead strategic conversations and deliver outcome-focused Quarterly Business Reviews for VP and C-level stakeholders.
• Define and track account health metrics, including adoption rates, utilization, and time-to-value benchmarks.
• Identify expansion signals and build account growth plans in partnership with Sales.
• Collaborate with Product and Engineering to remove blockers and communicate customer needs as outcome-driven problem statements.

Requirements

• 3+ years of experience in Account Management, Customer Success, or Revenue Ownership roles.
• Proven history of achieving Net Revenue Retention and expansion/upsell targets.
• Experience managing mid-market or enterprise SaaS accounts.
• Strong analytical skills with the ability to convert data into expansion strategy.
• Must be based in the United States.
• Exceptional executive-ready written and verbal communication skills.

Nice to have

• Experience in retail tech, loss prevention, or multi-location SaaS.
• Familiarity with CRM and BI tools.
• Experience building expansion playbooks.
• Ability to travel up to 25%.

Culture & Benefits

• Remote-first work environment.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer contribution.
• Paid time off, paid holidays, and parental leave.
• Professional development support.