Senior Solutions Consultant

TL;DR

Senior Solutions Consultant (CXA/CCaaS): Lead strategic implementations of AI-powered customer experience automation and contact center solutions with an accent on technical alignment, integrations, and best practices. Focus on driving customer adoption, resolving issues through collaboration with product teams, and developing deployment templates for consistent quality.

Onsite in Atlanta, USA. Primarily office-environment work.

Company

hirify.global pioneers AI-first Customer Experience Automation (CXA) and is recognized as a Leader in Gartner Magic Quadrant for CCaaS.

What you will do

• Lead implementations of CXA and CCaaS solutions for customers, leveraging product expertise and industry best practices.
• Provide hands-on guidance to internal teams, partners, and customers during deployment to ensure technical success.
• Drive post-implementation adoption with strategic recommendations and best practices.
• Collaborate with Product and Support teams on feature requests, issues, and updates.
• Develop CXA templates, playbooks, and best practices to streamline deployments.
• Act as trusted advisor to executives, building relationships and providing long-term CXA strategy guidance.

Requirements

• Fluency in written and spoken English.
• Bachelor's degree in technical field or equivalent experience.
• 3+ years in Professional Services, Consulting, or IT/Software Development focused on AI/automation in SaaS.
• Strong programming in JavaScript, Python, or TypeScript.
• Experience with REST APIs, webhooks, SDKs for integrations.
• Knowledge of foundation models, RAG, LLM orchestration, AI toolchains.
• Consultative approach to communicate technical concepts to diverse audiences.
• Client management experience, polished communication, organization, and cross-functional collaboration.

Nice to have

• Fluency in Portuguese, Spanish, French, or German.
• Knowledge of conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM (Salesforce, Zendesk) or Contact Center solutions.
• Experience with diagram tools like Visio or Lucidchart.

Culture & Benefits

• Inclusive culture emphasizing diversity, empathy, and innovation.
• Empowered autonomy in a fast-paced, customer-obsessed environment.
• Office-based work with computer equipment; limited physical demands.
• Commitment to equal opportunity regardless of protected status.