CX Management Consultant

TL;DR

CX Management Consultant: Help clients define CX strategies and build business cases for AI enablement and digital transformation with an accent on contact center operations and human-centric design. Focus on designing people-process-technology solutions, facilitating stakeholder workshops, and delivering data-driven executive presentations.

Location: 100% remote (US-based, with US-specific benefits)

Salary: $105,000 - $130,000 a year

Company

hirify.global pioneers engagement and growth solutions that fuel exceptional customer experience (CX) through AI and digital transformation for global brands.

What you will do

• Serve as trusted advisor on contact center operations, CX strategies, and AI enablement.
• Design and operationalize solutions prioritizing customer and employee experience with empathy-driven transformations.
• Facilitate workshops with stakeholders to define strategies and elicit requirements.
• Synthesize engagements into deliverables like assessments, gap analyses, roadmaps, and business cases.
• Deliver presentations to executive leadership, applying data to demonstrate AI impact on customer relationships and sales.
• Contribute to consulting methods, frameworks, and professional development.

Requirements

• 5–7+ years in contact center operational leadership
• Bachelor's Degree
• Exceptional communication and executive presence for complex topics
• Strategic advisory experience with robust business cases
• Agility in facilitation and thinking on your feet
• Thrive in remote, fast-paced, team environment

Nice to have

• Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), Genesys, Salesforce, ServiceNow

Culture & Benefits

• Medical, dental, vision coverage
• Tax-advantaged health care accounts and financial protection benefits
• Paid time off (PTO) and wellness time off
• Annual incentive program
• Great Place to Work certified across 14 countries
• Commitment to diversity, equity, and inclusion