Technical Account Manager

TL;DR

Technical Account Manager: Act as primary technical point of contact for enterprise accounts, developing tailored technical roadmaps and optimizing cloud infrastructure with an accent on scaling, security, and frontier technologies like AI. Focus on monitoring environments, resolving complex issues cross-functionally, and leading strategic reviews.

Location: Iași or Bucharest, Romania

Company

Global technology group solving high-stakes problems for clients like Google, Snap, PayPal, and Jaguar Land Rover.

What you will do

• Act as primary technical contact and trusted advisor for assigned enterprise accounts.
• Partner with customers to understand objectives and develop tailored technical roadmaps and solutions.
• Proactively monitor environments, identifying optimization, scaling, and security opportunities.
• Coordinate with engineering, product, and support teams to resolve issues and advocate for customer needs.
• Lead technical reviews and strategic planning sessions with stakeholders.
• Guide customers in adopting best practices for scalable infrastructure and AI technologies.

Requirements

• Demonstrated experience in technical account management, solutions architecture, or similar customer-facing technical role.
• Extensive experience managing and optimizing cloud infrastructure and enterprise software deployments.
• Strong understanding of Agile methodology.
• Excellent problem-solving and analytical skills.

Nice to have

• Cloud platform experience (GCP/AWS/Azure).
• Familiarity with deploying AI, machine learning, or data analytics solutions.
• Mentoring junior team members.

Culture & Benefits

• Competitive base salary, discretionary bonus, employee referral scheme, meal vouchers.
• Health care package, life and health insurance.
• 28 days annual leave, floating holidays, extra birthday day off, sabbatical after 5 years.
• Ten paid learning days, flexible hours, work from anywhere up to 3 weeks per year.
• Industry training, certifications, Bonusly recognition, career development, company events.