Senior Customer Success Representative, Named, CIS (AI)

TL;DR

Senior Customer Success Representative (AI): Managing renewals and expansion for named accounts in the CIS region with an accent on customer retention and revenue growth. Focus on negotiating renewals at the CxO level, driving product adoption, and overachieving sales quotas.

Location: Hybrid in Bucharest. Must be permanently located in Romania.

Company

hirify.global is the Data and AI Trust Company specializing in data resilience and security posture management to enable safe AI at scale.

What you will do

• Manage renewals of customer maintenance contracts and drive expansion revenue for assigned territories.
• Proactively engage customers to ensure product adoption and identify upselling opportunities.
• Negotiate renewal offers at the CxO level for large-scale enterprise accounts.
• Perform technical environment health checks and maintain a pipeline at least 9 months prior to support expiration.
• Collaborate cross-functionally with Deal Desk, Legal, and Sales to prepare Enterprise Renewal Agreements.
• Maintain accurate records and impeccable hygiene in Salesforce.com.

Requirements

• Minimum 2 years of experience in Sales, Account Management, or Customer Success.
• Advanced level proficiency in both English and Russian.
• Proven track record of overachieving quotas and KPIs.
• Experience providing consulting or support to enterprise-level accounts with complex configurations.
• Proficiency with Salesforce.com and data analysis.
• Must be permanently located in Romania.

Culture & Benefits

• 21 annual vacation days, plus additional tenure-based days and global hirify.globale self-care days.
• Private health, dental, and vision insurance for employees and their dependents.
• Daily meal benefits (40 RON/day) and monthly flexible cafeteria platform (600 RON/month).
• Comprehensive life, critical illness, and disability coverage.
• Access to learning platforms like LinkedIn Learning and O'Reilly, and annual Global Day of Learning.