Customer Success Senior Manager (EMEA)

TL;DR

Customer Success Senior Manager (EMEA): Architect regional growth by mentoring a team of CSMs and Renewal Reps while personally managing prestigious global accounts, with an accent on translating cybersecurity and SAP challenges into scalable customer journeys. Focus on pressure-testing renewal strategies, identifying expansion opportunities, and bridging field insights to product requirements.

Location: Remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

Company

Market leader protecting critical business applications like SAP and Oracle EBS, serving over 20% of Fortune 100 and Global 2000 organizations.

What you will do

• Lead and mentor a team of CSMs and Renewal Reps through hiring, onboarding, 1:1s, and career development.
• Conduct weekly account reviews, pressure-test renewal strategies, and coach on navigating complex SAP/cybersecurity stakeholders.
• Refine regional customer journeys, document best practices, and ensure operational excellence with Extreme Ownership.
• Act as Voice of the Customer for Product and Sales, synthesizing insights into actionable requirements.
• Personally manage 4-6 high-value flagship accounts, piloting playbooks and ensuring ARR growth.
• Model gold-standard executive business reviews and commercial ownership for elite accounts.

Requirements

• 6+ years in Customer Success/Account Management in Enterprise Cybersecurity, ERP, or Infrastructure software
• 2+ years people leadership managing 5+ individual contributors, with hiring and performance management experience
• Expertise navigating C-Suite (CISO, CIO, CTO) in Global 2000 organizations
• Proven commercial track record owning $5M+ ARR and exceeding targets
• Must be based in Germany, Spain, UK, or Netherlands

Nice to have

• Proficiency in German

Culture & Benefits

• High-achievement culture with teamwork and top problem-solvers.
• Competitive compensation and incentives for financial security.
• Career growth aligned with company expansion.
• Supportive, humble colleagues focused on innovation.