Documentation Operations Manager

TL;DR

Documentation Operations Manager: Operationalize standards, workflows, and tooling for technical documentation across dozens of product teams with an accent on consistency, quality, and scalability. Focus on enabling distributed writers, managing content lifecycles, and aligning operations with product roadmaps and release cycles.

Location: Exton / Philadelphia, PA (Hybrid)

Company

hirify.global provides software for infrastructure professionals to design, build, and operate resilient infrastructure worldwide.

What you will do

• Operationalize documentation standards across product groups for consistent structure, style, formatting, and publishing.
• Support distributed technical writers with tooling, processes, and best practices.
• Manage documentation tooling, structured authoring, review processes, translation pipelines, and publication frameworks.
• Partner with Documentation Community of Practice to standardize methods and onboard contributors.
• Drive scalable processes for maintaining, refreshing, and extending content.
• Collaborate with Engineering and Product teams to align with roadmaps and releases.

Requirements

• Experience in documentation operations, content systems, structured authoring, or technical content production across multiple teams.
• Strong familiarity with documentation tooling, structured workflows, and content lifecycle management.
• Proven ability to influence without authority in complex organizations.
• Experience improving processes and establishing best practices in distributed environments.
• Excellent communication, collaboration, and change-leadership skills.

Culture & Benefits

• Great team and inclusive culture with global initiatives and resource groups.
• Attractive salary and benefits package.
• Commitment to colleague wellbeing and work-life balance.
• High-visibility strategic role with executive backing.
• No travel required; flexible sitting/standing at computer.