AV Support Technician (Crestron/Biamp)

TL;DR

AV Support Technician (AV/Networking): Providing L1 and L2 support for audiovisual systems in government and enterprise sectors with an accent on hardware diagnostics and white-glove on-site service. Focus on maintaining meeting room functionality, resolving incident tickets, and integrating cutting-edge AV solutions.

Location: Must be located in the Greater Toronto Area and eligible to work in Canada

Salary: CAD 60,000 - 75,000 yearly

Company

hirify.global is an AV integration company specializing in premium audiovisual solutions for enterprise and government clients, recognized as one of the top workplaces in Canada.

What you will do

• Provide L1 and L2 AV incident resolution and perform hardware diagnostics for defective equipment.
• Deliver white-glove, in-person support for meeting rooms and a small user base.
• Conduct routine inspections of meeting rooms and manage onsite service inventory.
• Document all service incidents and communications in designated management tools.
• Perform onsite task requirements and assist with staging and installations when necessary.
• Maintain up-to-date expertise and complete certifications for new AV technologies.

Requirements

• Several years of experience in AV installation and support with the ability to read design drawings.
• Knowledge of Crestron DM/NVX, Biamp Tesira, QSC, and Cisco codecs.
• Proficiency with MS Teams, Zoom, and Office 365 environments.
• General networking knowledge, including TCP/IP and switch configurations.
• Must possess a personal vehicle and a valid G license.
• Physical capability to lift heavy materials, stand for long periods, and work on ladders.
• Willingness and ability to obtain required security clearances.

Nice to have

• Certifications from AV hardware manufacturers.

Culture & Benefits

• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in the first year, with accruals for tenure.
• 6 personal emergency leave days.
• 20 days allocated annually for training and skill enhancement.
• Extensive onboarding, mentoring, and significant growth potential.
• Work environment built on trust, empowerment, and decentralized decision-making.