Global Offshore Revenue Supervisor (VA)

TL;DR

Global Offshore Revenue Supervisor (Healthcare RCM): Overseeing global billing and revenue cycle staff for Veterans Affairs accounts with an accent on operational performance, KPI management, and quality standards. Focus on bridging the gap between global execution and domestic leadership, optimizing billing workflows, and ensuring compliance with federal guidelines.

Location: Remote (United States)

Company

AI-driven Revenue Cycle Management provider helping hospitals recover billions from complex claims using their e360 RCM platform.

What you will do

• Supervise and coach a team of offshore VA revenue cycle staff to ensure productivity and quality across assigned workflows.
• Coordinate scheduling and capacity planning across different time zones to maintain consistent throughput.
• Monitor key revenue cycle metrics including aging, denial rates, clean claim rates, and collection rates for VA accounts.
• Develop and implement action plans to address underperformance against KPI targets.
• Maintain and update SOPs for global billing operations, ensuring compliance with VA payer requirements and federal guidelines.
• Act as the primary operational liaison between global VA teams and domestic leadership.

Requirements

• 2–4 years of experience in healthcare revenue cycle management, specifically with Veterans Affairs or government payer billing.
• 1+ years of supervisory or team lead experience, including managing remote or offshore staff.
• Working knowledge of VA billing requirements, payer guidelines, and claim adjudication processes.
• Proficiency in RCM systems and reporting tools such as Waystar or Availity.
• Strong analytical skills to interpret performance data and create actionable plans.
• Excellent communication skills for managing teams across different time zones and cultural differences.

Culture & Benefits

• Culture centered on trust, accountability, and a "we before me" mindset.
• Strong commitment to professional growth and investing in employee development.
• Environment that values family-orientation, flexibility, and work-life balance.
• Recognition as a multi-year Top Workplaces honoree.