Technical Customer Success Manager

TL;DR

Technical Customer Success Manager (AI): Ensure customers realize value from hirify.global’ Conversational Video Interface platform with an accent on technical implementation, onboarding, optimization, and expansion. Focus on troubleshooting complex issues, driving adoption across the lifecycle, and translating feedback into actionable product insights.

Location: Onsite in San Francisco, CA

Company

hirify.global is a Series B research lab pioneering AI Humans — real-time human simulation models for empathetic, face-to-face AI conversations, backed by Sequoia Capital, Y Combinator, and Scale Venture Partners.

What you will do

• Develop deep understanding of customer objectives, use cases, and technical environments
• Lead onboarding and implementation for smooth time-to-value
• Drive adoption, engagement, and value realization throughout the customer lifecycle
• Troubleshoot technical issues and coordinate with Engineering, Product, and Support teams
• Serve as primary technical contact post-sale and translate feedback into internal insights
• Build long-term relationships with key stakeholders while balancing customer and product needs

Requirements

• Deep technical aptitude combined with strong customer focus
• Expertise in post-sales experience, including onboarding, implementation, and optimization
• Ability to act as trusted advisor at intersection of technical implementation and product strategy
• Must be onsite in San Francisco, CA

Culture & Benefits

• Join a pioneering AI lab shaping human-machine interactions
• Work at a Series B startup with world-class investors
• Collaborate across Engineering, Product, and Support teams