IT Support Specialist

TL;DR

IT Support Specialist: Provide first-point customer-focused technical support for tickets and walk-up requests with an accent on resolving IT issues and enhancing user experience. Focus on collaborating with teams, improving support processes, and leveraging AI tools for productivity and decision-making.

Location: Onsite in Budapest office (Graphisoft Park)

Company

Leading innovator in low-power wireless connectivity, building embedded technology for smart home, industrial IoT, and smart cities markets.

What you will do

• Provide friendly technical support for submitted tickets and walk-up requests as the first point of contact.
• Assist employees with IT-related tasks and collaborate with other teams to meet their needs.
• Contribute to continuous improvement of support processes and documentation.

Requirements

• IT degree or equivalent with 1-2 years of related experience.
• Excellent interpersonal skills, strong problem-solving, communication, and critical thinking.
• Experience with AI-powered tools for productivity, analysis, and decision-making.

Nice to have

• Background in Information Systems.
• Experience in technical support, help desk, or service desk environments.
• Familiarity with support ticketing systems.
• Knowledge of AD, InTune, JAMF, and M365.

Culture & Benefits

• Work from Budapest office in Graphisoft Park next to the Danube riverbank.
• Annual Budapest travel card or office parking.
• Great cafeteria system, private health care, life and accident insurance.
• Employment Stock Purchase Plan, voluntary private pension fund contribution.
• AYCM card option and paid days for philanthropy.