Customer Care Specialist

TL;DR

Customer Care Specialist: Delivering excellent customer service and memorable experiences primarily via phone, chat, and email with an accent on empathy, rapport building, and ownership. Focus on handling complex or high-impact customer issues and turning frustration into trust.

Company

hirify.global is a European fintech startup headquartered in Amsterdam, developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing with AI-enabled features.

What you will do

• Provide customer support primarily via phone, also chat and email as needed
• Handle complex and high-impact customer issues
• Build rapport and demonstrate empathy with customers
• Take ownership of customer problems to ensure resolution
• Deliver a standout and memorable customer experience

Requirements

• Location: Based in Poland (Warsaw or Krakow), Serbia, Romania, Greece, or Hungary
• Fluency in Spanish, Italian, French, Dutch, or German (implied by job title)
• Strong communication and interpersonal skills