Vice President, Client Success (Healthcare)

TL;DR

Vice President, Client Success (Healthcare): Cultivating long-term executive relationships with healthcare organizations to improve financial sustainability using the E360 RCM platform with an accent on client retention and ROI demonstration. Focus on managing a team of directors, identifying cross-sell opportunities, and overseeing KPI metrics like NPS.

Location: Remote (US)

Company

hirify.global provides Specialty Revenue Cycle Management solutions for healthcare organizations using its proprietary E360 RCM intelligent automation platform.

What you will do

• Manage executive-level relationships across the client base to ensure service success and high retention.
• Oversee and mentor 4-5 Directors of Client Success to ensure regional goals are met.
• Identify and drive cross-sell opportunities for new solutions to existing clients to meet sales quotas.
• Conduct client business reviews, tracking performance goals and highlighting value proposition and ROI.
• Collaborate with internal operations and sales leadership to align client expectations and strategies.
• Manage key KPI metrics, including NPS scoring and retention goals, reporting to the ELT and Board of Directors.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing or a related field.
• 7-10 years of experience in account management within the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Proficiency with CRM software (e.g., Salesforce.com) and MS Office applications.
• Ability to travel up to 30%.
• Strong professional presentation and communication skills for executive stakeholders.

Culture & Benefits

• Multi-year recipient of the Top Workplaces award.
• Culture centered on fostering professional growth and development of employees.
• Flexible, family-oriented work environment with a strong spirit of cooperation.
• Recognition as one of the fastest-growing private companies in the US (Inc. 5000).