Portfolio Sales Engineering Manager (AI)

TL;DR

Portfolio Sales Engineering Manager (AI/CX): Leading a pre-sales organization to position and deliver Agentic AI and AI-powered Customer Experience solutions across Western and Northern Europe with an accent on autonomous agents, copilots, and AI-driven workflows. Focus on translating complex AI capabilities into business outcomes and guiding high-value enterprise POCs.

Location: Remote (Must be based in the Netherlands)

Company

Global leader in AI-powered customer experience, providing software to over 25,000 businesses worldwide to deliver extraordinary CX and fight financial crime.

What you will do

• Lead and develop a team of Portfolio Sales Engineers focusing on Agentic Experience Autonomation and CX Engagement Orchestration.
• Drive the technical sales process, encompassing discovery, solution design, and high-impact demonstrations for enterprise customers.
• Act as an executive-level storyteller, translating abstract AI capabilities into concrete business-driven outcomes for C-level stakeholders.
• Manage and guide Proof of Concepts (POCs), defining success criteria, AI evaluation metrics, and value realization.
• Collaborate with Product and R&D teams to influence the product roadmap based on market insights and customer feedback.
• Provide high-quality technical support for RFIs, RFPs, and complex technical inquiries.

Requirements

• Proven leadership experience in pre-sales, solution consulting, or technical sales within SaaS or enterprise software.
• Hands-on expertise with Conversational AI, Agent Assist, digital agents, or AI-driven CX platforms.
• Deep technical understanding of NLP, LLMs, intent recognition, dialog management, and automation workflows.
• Exceptional storytelling and presentation skills with executive credibility.
• Experience managing multiple complex enterprise sales opportunities concurrently.
• Must be based in the Netherlands.

hirify.global-to-have">hirify.global to have

• Experience with CCaaS and contact center platforms.
• Exposure to LLM-based solutions, prompt engineering, and responsible AI frameworks.
• Cloud platform experience (AWS, Azure, Google Cloud).
• Experience working with regulated industries such as Financial Services, Insurance, Telco, or Healthcare.

Culture & Benefits

• Opportunity to influence the adoption and scaling of Agentic AI across the European market.
• Work within a global innovation powerhouse recognized as a market leader in AI and cloud.
• High-performance environment that encourages challenging limits and executing beyond the highest standards.
• Inclusive work culture as an equal opportunity employer.