Assistant Branch Manager (Fintech)

TL;DR

Assistant Branch Manager (Banking): Managing the day-to-day operations of banking halls to ensure excellent customer service and operational standards with an accent on people leadership and digital transformation. Focus on coaching staff, maintaining branch governance, and driving Digi-First adoption.

Location: Hybrid, St Peter Port, Guernsey

Salary: £45,287 - £47,670

Company

hirify.global is a major financial services organization focused on rebooting the future of finance.

What you will do

• Manage the daily operations and choreography of two dynamic banking halls.
• Coach, motivate, and build the capabilities of colleagues to deliver superior customer service.
• Ensure strict adherence to operational standards, including cash, counter, and ATM routines.
• Collaborate with the Branch Manager to drive continuous improvement and maintain controls.
• Support customers in the adoption of digital banking tools (Digi-First).

Requirements

• Proven ability to coach and develop staff capability.
• Understanding of branch governance, ATM routines, and cash handling.
• Strong organizational skills and ability to manage complex diaries.
• Confidence in delivering clear, constructive, and immediate feedback.
• Ability to react quickly to operational issues and maintain continuity.

Nice to have

• Previous experience in people-leadership or coaching.
• Background in banking, financial services, or customer-facing operational environments.
• Experience supporting vulnerable customers or handling complex situations.
• A strong digital perspective on modern banking.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 24 days of holiday plus bank holidays.
• Flexible hybrid working arrangements.
• Comprehensive wellbeing initiatives and supportive parental leave policies.