Claim Operational Team Leader (Insurance)

TL;DR

Claim Operational Team Leader (Insurance): Leading a team within the Motor First Party Claims function specializing in accidental damage with an accent on people-focused leadership and operational efficiency. Focus on coaching claims handlers, monitoring quality compliance, and driving performance through data-driven MI interpretation.

Location: Liverpool, UK (Office-based with hybrid options). Must have at least one year remaining on Graduate or Post-Study Work visa; no visa sponsorship provided.

Salary: £35,948 - £39,050 plus annual bonus.

Company

A national leader in specialist insurance with over 40 years of expertise and a workforce of 1,700+ people across the UK.

What you will do

• Lead and coach a team of first party claims handlers to meet and exceed performance measures.
• Conduct regular one-to-ones, performance reviews, and objective setting for team members.
• Foster an inclusive team culture focused on accountability, growth, and quality coaching.
• Support employee wellbeing, manage absences, and handle HR matters such as probation and improvement plans.
• Champion continuous improvement and process efficiency within the department.
• Interpret MI and use data to monitor claim quality and drive overall performance.

Requirements

• Essential people management experience.
• Proven ability to positively influence team members through trust and respect.
• Strong, confident communication and problem-solving skills.
• Ability to lead by example and endorse company behaviours and values.
• Must be based in or able to work from Liverpool.
• Valid UK work authorization (at least one year remaining on Graduate/Post-Study Work visa; no sponsorship available).

Nice to have

• Previous motor claims experience.

Culture & Benefits

• Up to 35 days’ holiday depending on role and tenure, including bank holidays.
• Hybrid working options to support work-life balance.
• 24/7 mental health support and free counselling.
• Career development through leadership programs and internal career fairs.
• Flexible benefits, including early access to salary.