Managing Director - Group Operations

TL;DR

Managing Director – Group Operations (IoT): Lead end-to-end operational performance across customer service delivery, commercial lifecycle, internal systems, compliance, and governance with an accent on scalability, predictability, and alignment with technology and product teams. Focus on building repeatable operational models, ensuring revenue protection, margin optimization, and regulatory confidence in a complex international organization.

Location: Reading, United Kingdom (hybrid working approach with emphasis on office presence)

Company

Multi award-winning market leader in IoT connectivity with over 18 million subscriptions across 165 countries and partnerships with 50 mobile networks.

What you will do

• Own operational performance in customer service, contract-to-cash lifecycle, internal IT systems, compliance, quality, ESG, and legal governance.
• Drive scalable, auditable operations aligned with company strategy and high-quality execution.
• Manage customer service model, SLAs, incident communication, and service recovery in partnership with technology.
• Ensure accurate billing, revenue integrity, financial controls, and commercial lifecycle at scale.
• Oversee business systems integration, process efficiency, and prioritization of operational IT changes.
• Lead compliance monitoring, audit insights, risk management, and operational governance forums.
• Partner with product, GTM, and technology leaders on operability, launch readiness, and cost-to-serve.

Requirements

• Proven senior operational leadership in complex international business.
• Strong background in telecoms, IoT, SaaS, or subscription environments.
• Success in building and scaling end-to-end operating models.
• Deep expertise in commercial lifecycle management (Contract-to-Cash).
• Experience in regulated/compliance-heavy environments and financial acumen.
• Private equity-backed or high-growth organization experience highly desirable.

Culture & Benefits

• Hybrid working with flexibility and emphasis on office culture.
• Drive to collaborate, innovate, and achieve customer satisfaction.
• Focus on diversity, equity, and inclusion.
• Unique office spaces for collaboration.