Commercial Account Manager

TL;DR

Commercial Account Manager (SaaS): Own retention, renewals, and growth across a portfolio of existing customers with an accent on upsell, cross-sell, and strategic account planning. Focus on building executive relationships, quarterbacking cross-functional teams to solve challenges, and driving measurable revenue outcomes.

Location: Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

Salary: $160,000 - $200,000 USD

Company

Leading global B2B gifting and swag platform helping companies create meaningful connections while driving ROI, with hubs in New York, London, and Lisbon.

What you will do

• Own retention, renewals, and growth across a portfolio of existing customers
• Build multi-threaded relationships with key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within accounts
• Prospect to expand contractual opportunities across teams and departments
• Lead renewal conversations, pricing, terms, and negotiations
• Run strategic account planning and business reviews tied to customer outcomes
• Quarterback cross-functional teams to identify and solve customer challenges
• Maintain forecasting discipline and pipeline visibility

Requirements

• 5+ years in account management, account executive, renewals, or similar roles with direct revenue ownership and proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or recurring-revenue environments with consultative sales motion strongly preferred
• Demonstrated success in renewals, upsells, cross-sells, and expansion within existing accounts
• Track record of creating pipeline and new opportunities in existing accounts
• Strong commercial judgment, problem-solving, and executive relationship-building skills

Culture & Benefits

• Competitive salary, stock options, and 401(k) matching
• Dental, hearing, vision, and life insurance
• Flexible PTO
• Super collaborative culture with innovative, fun, and dedicated people