Emerging Accounts Manager (SaaS)

TL;DR

Emerging Accounts Manager (SaaS): Managing the full post-sales lifecycle for a high-volume portfolio of low-ARR customers with an accent on renewal execution and adoption. Focus on using programmatic outreach and pattern recognition to drive retention and identify expansion opportunities at scale.

Location: Remote (Must be based in the U.S.)

Salary: $63,000–$100,000 USD (OTE)

Company

AI-powered platform helping world-leading brands drive revenue growth and customer loyalty through hyper-personalized cross-channel experiences.

What you will do

• Manage the post-sales lifecycle, including onboarding, adoption, and renewals for a high-volume portfolio of Emerging Accounts.
• Execute standardized onboarding motions and programmatic outreach based on defined playbooks.
• Monitor customer health using product usage, engagement, and support data to identify churn risks.
• Prepare, deliver, and close high-volume renewals to ensure high forecast accuracy.
• Identify repeatable churn and expansion patterns across accounts to drive retention at scale.
• Collaborate with CXM, Sales, and Operations teams to improve scaled workflows and playbooks.

Requirements

• Experience in customer success, renewals, account management, or SaaS support roles.
• Comfort managing a high-volume portfolio within structured workflows and defined processes.
• Experience working with CRM systems.
• Strong organization, attention to detail, and clear communication skills.
• Must be based in the United States.

Nice to have

• Experience working in scaled or pooled customer models.
• Familiarity with SaaS renewal and quoting workflows.
• Exposure to customer health scoring and usage analytics.

Culture & Benefits

• Digital-first work environment with a monthly stipend to support remote work.
• Competitive medical, dental, and vision insurance options for employees and dependents.
• Flexible time off, company-paid holidays, paid parental leave, and paid volunteer time off.
• Support for overall wellbeing with mental health and wellness resources.
• Stock options providing a direct opportunity to share in company success.