Renewal Account Manager (SaaS)

TL;DR

Renewal Account Manager (SaaS): Managing customer subscription and support renewals by coordinating with cross-functional teams to ensure predictable recurring revenue with an accent on contract negotiation and risk mitigation. Focus on leveraging AI tools for communication, maintaining accurate forecasting in Salesforce CPQ, and driving on-time contract booking.

Location: Remote (Must be based in the US)

Salary: $65,000 - $75,000

Company

hirify.global is an industry leader in government software, providing a cloud-based platform that helps agencies improve efficiency, transparency, and citizen engagement.

What you will do

• Lead renewal contract negotiations to achieve on-time bookings and meet renewal quotas.
• Coordinate with Sales, Customer Success, Finance, and Legal to ensure accurate recurring revenue outcomes.
• Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ.
• Identify and escalate renewal risks using engagement signals and historical patterns.
• Leverage AI tools to draft and personalize professional renewal communications.
• Collaborate with field sales teams to assist in cross-sell and upsell opportunities.

Requirements

• Must be based in the US
• 2+ years of experience in Renewal Account Management or a closely related role.
• Proficiency with CRM and quoting tools, including Salesforce, CPQ, NetSuite, and Clari.
• Strong analytical skills to interpret contract terms and validate pricing.
• Demonstrated experience in forecasting renewal outcomes and managing multiple concurrent renewals.
• Professional written and verbal communication skills for engaging stakeholders and customers.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Flexible time off and family planning benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) with company contributions.
• Life, accident, and disability coverage, and business travel insurance.
• Strong commitment to diversity, equity, and inclusion.