Manager, People & Culture Coordination (HR Operations)

TL;DR

Manager, People & Culture Coordination (HR Operations): Managing a team of P&C coordinators to ensure accuracy and efficiency of North American HR operations with an accent on employee lifecycle administration and HRIS data integrity. Focus on re-engineering workflows, optimizing Workday utilization, and establishing global administrative playbooks to support company growth.

Location: Montreal, Canada (Hybrid/Flexible work environment)

Salary: $99,000 - 110,000 CAD

Company

Lightspeed is a cloud commerce platform that helps merchants innovate and scale their physical and online operations through a unified commerce solution.

What you will do

• Manage, train, and coach a team of North American People & Culture Coordinators located in Canada and Manila.
• Supervise employee lifecycle administration, including onboarding, role/salary changes, and terminations.
• Define and track SLAs for the coordinator team using tools like ServiceNow to ensure high-quality support.
• Act as the Workday power user, auditing data to prevent payroll and reporting errors.
• Lead the creation and maintenance of a comprehensive global "Playbook" for P&C administrative procedures.
• Collaborate with Legal and P&C leadership to ensure global compliance and process efficiency.

Requirements

• Experience managing and mentoring a team of HR Coordinators.
• Proven expertise in Human Resources Operations and systems thinking to re-engineer workflows.
• Strong proficiency with Workday and a deep understanding of its workflows.
• University degree in Human Resources or equivalent professional experience.
• Familiarity with Canadian and US compliance and employment laws.
• Fluency in English is required as the primary working language.

Nice to have

• Strong written and oral communication skills in French.
• Experience handling sensitive HR data and documentation.

Culture & Benefits

• Flexible work environment with remote work policies and paid time off.
• Equity options and contributions to a pension plan (RRSP).
• Comprehensive health and wellness credits, including medical, dental, life, and disability insurance.
• Continuous learning opportunities and global mobility support.
• Employee-led networks, social committees, and a computer purchase program for Macbooks.