Inbound Sales Development Representative - Lightspeed Back Button Filter Button (SaaS)

TL;DR

Inbound Sales Development Representative (SaaS): Generating and qualifying inbound leads for the sales team with an accent on lead nurturing and revenue growth. Focus on identifying customer needs, managing multiple lead sources via Salesforce, and providing a world-class first impression for prospects.

Location: NoAm team (flexible environment mentioned)

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences through cloud commerce solutions.

What you will do

• Qualify warm inbound leads from marketing sources via phone and email communication.
• Nurture inbound leads to prepare them for the inside sales team.
• Identify customer needs to determine the fit for Lightspeed solutions.
• Manage various lead sources, including incoming calls, emails, chats, and referrals.
• Use Salesforce to log all communications and manage the customer database.
• Collaborate with the Sales Development Manager to develop strategies for sales pipeline growth.

Requirements

• 2+ years of sales or customer-facing experience.
• Fluency in English as a working language is required.
• Experience in technology (software or mobile) is a major plus.
• Experience in the hospitality industry is considered an asset.
• Excellent customer service and telephone skills, including strong listening and verbal communication.
• Tech-savvy mindset with the ability to assist non-technical users.

Culture & Benefits

• Truly flexible work environment.
• Uncapped commission structure.
• Lightspeed share scheme and RRSP match after 3 months.
• Fitness & Wellness benefit of $500 CAD per calendar year.
• Unlimited Paid Time Off and Parental leave Top-Up.
• Inclusive workplace culture with a strong emphasis on diversity and belonging.