CX Enablement Manager (SaaS)

TL;DR

CX Enablement Manager (SaaS): Designing and implementing training initiatives for the Expansion Team (Account Managers) with an accent on onboarding, upskilling, and certification. Focus on creating repeatable frameworks for expansion conversations and improving NRR through enhanced staff capabilities.

Location: Must be based in Berlin or Ghent and be a native speaker of the region to ensure linguistic and cultural fluency.

Company

hirify.global is a cloud commerce platform providing unified online and physical operations for retail, hospitality, and golf businesses globally.

What you will do

• Lead onboarding and new hire training programs to ensure role-specific certifications and fast value delivery.
• Develop tailored training modules including live workshops, self-paced courses, and simulations.
• Conduct bootcamps and individual coaching to certify existing team members on evolving best practices.
• Define repeatable frameworks for expansion conversations (e.g., using SPIN) to standardize the approach for Account Managers.
• Collaborate with SMEs and functional leaders to align training content with organizational goals.
• Track training effectiveness using data-driven metrics such as certification rates and NRR.

Requirements

• 3+ years of experience in training, coaching, or L&D, ideally within a Customer Experience environment.
• Native speaker of the region (Berlin/Ghent) for linguistic and cultural fluency.
• Experience creating and delivering various training formats, from live workshops to online courses.
• Ability to measure training outcomes and make data-driven adjustments.
• Proficiency with Learning Management Systems (LMS) and digital tools for tracking training.

Culture & Benefits

• Inclusive and barrier-free workplace with a strong commitment to LGBTQ+ community values.
• Equal opportunity employer welcoming people with disabilities.
• Opportunity to significantly impact customers by enhancing the capabilities of front-line teams.
• Collaborative environment within a global company dual-listed on the NYSE and TSX.