Account Manager (Retail)

TL;DR

Account Manager (Retail/SaaS): Driving expansion and management of high-value retail customers' portfolios with an accent on consultative sales and long-term relationship building. Focus on delivering Quarterly Business Reviews, analyzing health indicators, and collaborating cross-functionally to resolve at-risk events.

Location: Must be based in Amsterdam, Netherlands

Company

Cloud commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses globally.

What you will do

• Manage and expand a book of business consisting of high-value retail customers to ensure sustained growth.
• Meet and exceed sales quotas through the development of strong, trust-based customer relationships.
• Plan and deliver Quarterly Business Reviews (QBRs) and Success Plans.
• Monitor customer usage data and health indicators to create effective retention and growth strategies.
• Collaborate cross-functionally with implementation, support, and product teams to resolve at-risk events.
• Funnel customer feedback to internal teams to improve the end-to-end customer journey and address product gaps.

Requirements

• Fluency in Dutch and English is a must requirement.
• Experience in customer success, account management, or business development.
• Understanding of solution-based consultative sales within a SaaS environment.
• Professional poise and confidence when communicating with customers.
• Strong task and time management skills for handling a sales funnel.
• Must be based in Amsterdam, Netherlands.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce and ChurnZero.
• Industry expertise in retail or hospitality.

Culture & Benefits

• Flexible work environment including a "People Experience" benefit allowing work from anywhere for 60 days a year.
• hirify.global share scheme for employee ownership.
• Health & Wellness Credit of up to 400 EUR per year.
• Mental Health Support via the Modern Health App.
• Free access to LinkedIn Learning for professional growth.
• Office perks in Amsterdam including regular breakfast, lunches, drinks, and snacks.