Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of subscription businesses to ensure value realization and long-term success with an accent on retention and expansion. Focus on building executive relationships, monitoring customer health, and translating user feedback into product improvements.

Location: Hybrid in Amsterdam. Must be based in the EU; no relocation package provided.

Company

A cloud platform that simplifies complex subscription management and financial operations for scaling businesses.

What you will do

• Own the customer journey, focusing on value realization, retention, and identifying expansion opportunities.
• Develop deep understandings of customer business goals and act as a trusted advisor.
• Monitor account health and proactively resolve risks before they impact outcomes.
• Collaborate with Sales, Marketing, and Product teams to continuously improve the customer experience.
• Gather customer insights and translate them into actionable input for the product organization.
• Enable customers to maximize the value of the platform in their daily operations.

Requirements

• 3-5 years of experience in Customer Success or Account Management within SaaS or Tech.
• Proficiency with ERP, CRM, or Subscription Management tools.
• Fluent English; Dutch is highly preferred, and German is a plus.
• Experience communicating with executives, specifically CFOs and finance teams.
• Basic knowledge of quote-to-cash financial flows.
• Must be based in the EU (no recruitment outside the EU).

Culture & Benefits

• Remote-friendly hybrid setup with flexible working hours.
• Opportunities for growth through mentorship and dedicated learning programs.
• Annual team kick-offs and trips to various European locations.
• Collaborative, transparent, and high-energy scale-up environment.
• Strong team culture with regular lunches and after-work hangouts.