Customer Success Manager (EV)

TL;DR

Customer Success Manager (EV/SaaS): Ensuring customers and partners experience the full value of the EV charging platform with an accent on onboarding, retention, and account growth. Focus on driving product adoption, managing long-term stakeholder relationships, and minimizing churn.

Location: Amsterdam, Netherlands

Company

hirify.global empowers companies across the EV ecosystem with technology and services for seamless charging experiences, operating at the intersection of cleantech and fintech.

What you will do

• Guide customers through onboarding and tailored training sessions for platform setup and new features.
• Manage long-term relationships with key stakeholders via regular check-ins and Quarterly Business Reviews (QBRs).
• Identify at-risk customers and implement strategies to minimize churn and increase retention.
• Identify upselling and cross-selling opportunities to drive account growth in collaboration with the sales team.
• Act as the voice of the customer, providing feedback to product teams to influence feature development.
• Monitor platform usage and coordinate with technical teams to resolve customer issues.

Requirements

• 3-5 years of experience in customer success or account management, preferably in SaaS or the EV sector.
• Fluency in Dutch and a good command of English (written and spoken).
• Proven track record in customer retention, upselling, and satisfaction.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Must be based in or able to work from Amsterdam, Netherlands.

Culture & Benefits

• 8% monthly pension allowance with flexible investment options.
• 'Fair-use' holiday policy offering more days than typical scale-ups.
• Daily healthy lunch, fruits, and drinks provided at the office and company bar.
• SAR program providing claim rights linked to the company's value development.
• Personal training, development opportunities, and travel reimbursement.
• Collaborative culture with regular social events and team-building activities.