Account Manager (Ecommerce)

TL;DR

Account Manager (Ecommerce): Driving expansion of a high-value retail customer portfolio by building long-term relationships and providing consistent value with an accent on account growth and retention. Focus on optimizing customer health indicators, conducting Quarterly Business Reviews, and collaborating cross-functionally to resolve product gaps.

Location: Must be based in Amsterdam, Netherlands

Company

A cloud commerce platform providing a one-stop solution for retail, hospitality, and golf businesses to simplify and scale their operations globally.

What you will do

• Nurture relationships with existing high-value retail and ecommerce customers to ensure ongoing success and loyalty.
• Meet and exceed sales quotas through strategic account expansion and growth initiatives.
• Plan and deliver Quarterly Business Reviews (QBRs) and tailored Success Plans for key clients.
• Analyze customer usage data and health indicators to develop strategies for retention.
• Collaborate with implementation, support, and product teams to resolve at-risk events and ensure customer satisfaction.
• Funnel customer feedback to internal teams to improve the end-to-end journey and address product gaps.

Requirements

• Fluency in Dutch is a must requirement.
• Proficiency in English.
• Experience in account management, customer success, or business development.
• Strong understanding of consultative sales within a SaaS environment.
• Proven ability in task and time management, specifically handling a sales funnel.
• Must be based in Amsterdam, Netherlands.

Nice to have

• Bachelor’s degree in a relevant field.
• Experience using Salesforce and ChurnZero.
• Industry expertise in the retail or hospitality sectors.

Culture & Benefits

• Flexible work environment with a focus on genuine career advancement and growth programs.
• Employee ownership through the hirify.global share scheme.
• Health & Wellness credit of up to 400 EUR per year for fitness and wellbeing.
• Mental health support provided via the Modern Health App.
• PX benefit: Ability to work from anywhere in the world for up to 60 days a year.
• Free access to LinkedIn Learning for professional development.