IT Technology Enablement Specialist (Microsoft 365)

Location: Remote within the USA; listed location is Bentonville, Arkansas, USA

Company

hirify.global provides enterprise software and operates a global IT organization focused on enabling employees to work effectively.

What you will do

• Provide white-glove, end-to-end technology support to the Executive Leadership Team, resolving issues across devices, collaboration tools, and productivity applications.
• Act as a trusted technology partner to executives and their assistants while maintaining discretion, confidentiality, and a high level of professionalism.
• Identify opportunities to improve executive productivity through Microsoft 365, AI-assisted tools, simplification, and streamlined workflows.
• Design and deliver training sessions, lunch-and-learns, coaching, knowledge articles, and best-practice content for Microsoft 365 and enterprise applications.
• Assess training needs, customize curricula for teams and business units, and monitor adoption and user feedback.
• Collaborate with Service Desk, Infrastructure, Security, Applications, and Business teams to improve digital workplace services and resolve recurring issues.

Requirements

• Significant enterprise experience in IT support, digital workplace, or technology enablement.
• Strong hands-on knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Copilot.
• Extensive experience supporting Windows and macOS applications.
• Proven experience supporting senior leaders or executives in a high-trust, high-expectation environment.
• Experience identifying training needs and creating and delivering user training.
• Excellent communication, problem-solving, independent working, and customer-focused skills, including experience contributing to complex projects with aggressive timelines.

Nice to have

• Experience with executive collaboration patterns, productivity workflows, security and compliance requirements, or regulated environments.
• Exposure to AI-assisted productivity tools, Power Automate, SharePoint customization, or other advanced Microsoft 365 tools.
• Microsoft certifications such as MCT, MS-900, or Modern Desktop Administrator.
• Experience with change management frameworks such as ADKAR or Prosci.
• Degree preferred.

Culture & Benefits

• Unlimited vacation time, paid holidays, and sick time.
• Health and wellness coverage for employees and dependents.
• Life and disability coverage.
• Fidelity 401(k) and Roth retirement savings with matching contributions.
• Student debt benefits, tuition reimbursement, certificate reimbursement, and leadership and skills training opportunities.
• AI-powered tools are expected to be used responsibly where appropriate to improve efficiency and decision-making.

Hiring process

• Background and reference checks are included in the hiring process.