Supervisor, Accounts Receivable (Bilingual)

TL;DR

Supervisor, Accounts Receivable (Bilingual): Lead a team of AR representatives and drive collections performance through clear targets, strong customer engagement, and KPI execution with an accent on policy enforcement, escalation resolution, and portfolio management. Focus on coaching collectors, mitigating risks, and improving cash flow and DSO metrics.

Location: Montreal, Quebec, CA

Salary: $62,000 - $78,000 annually + 8% Target Incentives

Company

Software-focused IT solutions and services provider equipping organizations for agility, innovation, cloud migration, and smarter technology decisions.

What you will do

• Champion and enforce AR collection policies, ensuring compliance with guidelines and procedures.
• Lead, coach, and manage AR collectors, establishing and monitoring weekly KPIs like customer touches and past-due reductions.
• Resolve disputed receivables through negotiation, escalation, and stakeholder collaboration.
• Build relationships with customers and sales teams to support timely payments and minimize risks.
• Review at-risk accounts, manage portfolios, and drive action plans for overdue balances.
• Own monthly collection targets, provide training and feedback, and support ad hoc analysis.

Requirements

• College diploma in Accounting or Finance preferred, or related experience.
• Minimum 5 years in Accounts Receivable or collections; 2+ years in leadership.
• Fully bilingual in English & French (written and spoken).
• Experience managing customer account portfolios and strong customer service orientation.
• Understanding of accounting principles, AR processes; proficiency in Excel, SAP and Salesforce preferred.
• Analytical, communication, problem-solving, and organizational skills for high-volume environment.

Culture & Benefits

• Comprehensive benefits: medical/dental, RRSP matching, life/disability insurance.
• Paid time off: vacation, sick leave, holidays, parental/volunteer/bereavement leave.
• Flexible workdays, employee discount program, inclusive culture.
• High-performing, collaborative environment; career development and advancement.
• Award-winning workplace recognized as Great Place to Work for 20 years.

Hiring process

• Digital interviews with background checks, education/reference verification.
• Remote onboarding to connect quickly with the team.