Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing client relationships and driving revenue growth through cross-selling and upselling within the IT infrastructure and security sector with an accent on customer adoption and expansion. Focus on identifying growth opportunities, executing sales strategies, and aligning product value with client business objectives.

Location: Dublin, Ireland

Company

Leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Proactively engage with clients to understand evolving business objectives and anticipate potential challenges.
• Identify and execute cross-sell and upsell opportunities to drive revenue growth within existing accounts.
• Monitor usage metrics and address adoption hurdles to optimize the customer experience.
• Collaborate cross-functionally to act as the voice of the customer and influence continuous product improvements.
• Develop and manage accurate weekly, monthly, and rolling 6-week sales forecasts.
• Educate customers on new features, updates, and best practices through personalized sessions.

Requirements

• 3+ years of experience in sales, preferably within the UK or Irish markets.
• Proven track record of achieving and exceeding sales goals in a metrics-driven environment.
• Exceptional inside sales experience in fast-paced settings.
• Proficiency with CRM applications, specifically Salesforce, to manage leads and accounts.
• Strong organizational, interpersonal, and communication skills.

Culture & Benefits

• Consultative sales culture with ample advancement opportunities and executive support.
• High-growth environment with a focus on long-term financial wealth and career acceleration.
• Opportunities for continuous professional education and sales skills training.
• Commitment to equal employment opportunity and a diverse workplace.