Customer Success Manager (Automotive SaaS)

TL;DR

Customer Success Manager (Automotive SaaS): Managing strategic partnerships with motor dealers in the UK and Ireland to maximize ROI and adoption of AI-powered vehicle inspection systems with an accent on client relationship management and business consulting. Focus on training customers, analyzing performance metrics, and identifying growth opportunities within existing accounts.

Location: Must be based in the UK or Ireland (requires approximately 50% travel to on-site dealer locations).

Company

AI-centric company redefining vehicle safety through automated inspection systems utilizing computer vision and machine learning.

What you will do

• Train and educate customers on integrating hirify.global systems into their business processes.
• Consult with clients to deliver measurable ROI and maximize the value of the platform.
• Cultivate long-term professional relationships and develop internal champions.
• Analyze account statistics and performance metrics to drive customer optimization.
• Manage multiple client relationships simultaneously across the UK and Ireland.
• Identify and execute opportunities for organic portfolio growth.

Requirements

• 3+ years of experience in Customer Success or Account Management within Automotive SaaS.
• 3+ years of firsthand experience working within motor dealer after-sales or vehicle sales operations.
• Proven track record of managing multiple accounts and complex projects.
• Strong commercial savvy and technical aptitude (CRM, dashboards, analytics).
• Must be available for approximately 50% travel across the UK and Ireland.

Nice to have

• General understanding of the automotive space.

Culture & Benefits

• Tech-first environment at the forefront of AI innovation in the automotive industry.
• Collaborative and inclusive culture valuing diversity and initiative.
• Access to executive workshops and mentorship programs for professional development.
• Opportunity to work with global industry leaders like Toyota, Amazon, and Volvo.