Sales Support Specialist Manager (SaaS)

TL;DR

Sales Support Specialist Manager (SaaS): Centralizing and optimizing sales support functions across the Americas to ensure standardized execution and equitable resource distribution with an accent on data-driven resourcing and process efficiency. Focus on building a data-driven culture, optimizing SSS:AE alignment, and solving complex bottlenecks in the sales workflow.

Location: Remote and based in the USA

Salary: $116,960 – $171,900

Company

A cloud communications platform that empowers businesses to craft personalized customer experiences via innovative APIs.

What you will do

• Directly manage and mentor a regional team of Sales Support Specialists across NAMER and LATAM.
• Standardize regional playbooks for tasks, tickets, cases, and deal-related workflows to ensure global consistency.
• Analyze team utilization and performance metrics to make data-driven resourcing decisions.
• Optimize alignment between specialists and Account Executives to support high-priority deals efficiently.
• Collaborate with the Chief of Staff and cross-functional Ops teams to resolve recurring sales workflow bottlenecks.

Requirements

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills to track team capacity, SLAs, and utilization rates.
• Must be based in the USA.

Nice to have

• Experience managing remote or distributed teams across North America and Latin America.
• Proficiency in Spanish or Portuguese.
• Direct Sales experience as an Account Executive or equivalent.

Culture & Benefits

• Remote-first work culture with a strong emphasis on global inclusion and connection.
• Competitive pay and eligibility for an equity plan.
• Comprehensive health care insurance and 401(k) retirement account.
• Generous time off, including paid sick, personal, and parental leave.
• Wellness leave and a culture that encourages community volunteering and donations.