Titling Agent (Fintech)

TL;DR

Titling Agent (Fintech): Accurately process and perfect liens by receiving, reviewing, and submitting titling documents for auto refinance loans with an accent on jurisdictional compliance, customer communication, and high-volume logistics. Focus on managing document tracking within SLAs, handling shipments, and collaborating to improve refinance processes.

Location: Onsite required in Denver, Colorado office. Approved for candidates residing in AZ, CO, DC, IL, MD, TX, VA; may consider CA, FL, MA, NY, OR, WA, WI subject to approval. Availability between 7 AM and 6 PM MT, mandatory weekday attendance for initial 2-week onboarding.

Salary: $24/hr - $26/hr

Company

Fintech building technology to help people refinance auto loans with community banks and credit unions, saving drivers an average of $162/month.

What you will do

• Process and perfect liens by accurately handling electronic and physical titling documents for auto refinances and submissions to jurisdictions.
• Contact customers, lenders, and organizations via phone, text, email, and mail to obtain missing documents and confirm payoff details.
• Track file progress in internal platforms, surface issues for resolution within SLAs, and become expert on national titling practices.
• Manage high-volume incoming/outgoing document shipments via FedEx to customers, partners, and jurisdictions.
• Share jurisdictional research in team meetings and contribute to process improvements.
• Audit document storage in Denver office for compliance.

Requirements

• Minimum 1 year experience in vehicle title processing; financial services customer service a plus.
• Exceptional attention to detail, organization, critical thinking, urgency, and handling high-volume complex files under tight deadlines.
• Strong professional communication with internal/external parties.
• Highly computer literate, proficient in GSuite, multitasking across platforms amid rapid changes.
• Experience creating/managing inbound/outbound shipments (e.g., FedEx).
• Physical ability to lift 50 pounds, stand/walk/bend for extended periods.

Nice to have

• Bilingual Spanish/English.

Culture & Benefits

• Equity options, 401(k), parking/transit assistance for Denver office.
• Generous PTO: Flexible Time Off (FTO), 100% paid parental leave.
• Subsidized medical/dental/vision, company-paid mental health/disability/basic life insurance.
• Optional HSAs (with contributions), FSAs, supplemental insurance, legal/pet insurance.
• Up to $1,000/year professional development, employee referral program.
• Core values: Give a damn, Velocity, Make the assist.