Senior Strategic Customer Success Manager (Fintech)

TL;DR

Senior Strategic Customer Success Manager (Fintech): Managing strategic partnerships and executive alignment for high-value enterprise customers to ensure measurable outcomes and fraud prevention success. Focus on driving net dollar retention, mitigating churn through data-driven health insights, and leading executive business reviews.

Location: Must be based in San Francisco, CA; New York, NY; or Seattle, WA

Salary: $145K – $165K + Equity & Commission

Company

hirify.global is building the identity trust infrastructure for the digital economy, focusing on real-time identity verification and fraud prevention.

What you will do

• Build and maintain trusted relationships with C-suite executives and operational stakeholders.
• Lead joint success planning to align customer business goals with solution capabilities.
• Execute executive business reviews (EBRs) and model governance sessions to demonstrate ROI and alignment.
• Own the holistic view of account health, identifying risks early to mitigate churn.
• Partner with Account Executives and Solution Consultants to orchestrate adoption and expansion strategies.
• Mentor junior team members and translate customer feedback into product innovation and roadmap direction.

Requirements

• Location: Must be based in San Francisco, CA; New York, NY; or Seattle, WA.
• Proven experience as a Senior CSM or Account Manager handling high-value enterprise portfolios.
• Ability to lead complex customer programs and drive executive-level engagement.
• Experience in data-driven reporting, ROI analysis, and churn mitigation strategies.
• Strong cross-functional collaboration skills to work between Sales, Solutions, and Product teams.

Culture & Benefits

• High-ownership environment designed for individuals who move fast and think critically.
• Competitive compensation package including base salary, equity, and commission.
• Opportunity to work on complex identity problems with a high bar for precision and impact.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.